FAQ

Do you ship outside the United States?
As a published store practice, no. We serve U.S. addresses only, with complimentary standard shipping and a tracking number for each dispatched order.

How are processing and transit timed?
For an informed purchase, processing is 1-2 business days; once the parcel ships, estimated transit is 4-6 business days.

What happens after a refund is approved?
From a customer-service perspective, we issue it to the original payment method; the account usually reflects the credit within 5-10 business days.

Which payment methods are listed?
In plain terms, in USD checkout, the supported cards are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

What are the customer-service channels?
As a practical matter, use support@touchlandriver.shop, telephone 512-994-0091, or the physical address 1653 Short St, Bossier City, Louisiana, 71111, United States during Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

What does the assortment focus on?
Within this policy, we focus on Touchland hand sanitizers, body and hair fragrance mists, body sprays, protective mist cases, pouches and wristlets, and curated sets and bundles for on-the-go hand cleaning, personal fragrance refresh, protective carrying, and convenient gifting or multi-product selection. Individual product pages provide the controlling details for options, sets, accessories, and availability.

Can I change my mind after delivery?
To state the rule precisely, a no-reason return or exchange may be requested for 30 days, with approved return shipping covered by the store. The preference-based exception list is custom items, clearance/Final Sale goods, gift cards, and opened intimate/hygiene-sensitive products; it does not remove rights for defective, damaged, incorrect, or missing merchandise.

What is the cancellation deadline?
For clarity, a cancellation must be requested before shipment; a shipped purchase is handled under the Refund Policy.

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandriver.shop
Phone: 512-994-0091
Physical address: 1653 Short St, Bossier City, Louisiana, 71111, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)