Refund Policy

To explain the outcome directly, a no-reason return or exchange may be requested within 30 days after the order is delivered.

Within this policy, start the request through support@touchlandriver.shop. After approval, touchland supplies a prepaid label or another arrangement that leaves the customer with no return-shipping charge. The store pays that cost for approved no-reason returns and exchanges as well as damaged, defective, incorrect, or incomplete orders.

To make the process transparent, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are not eligible for a no-reason return. That restriction never removes remedies available for damage, defects, an incorrect shipment, missing goods, or other non-waivable consumer rights.

In plain terms, once authorized, pack eligible goods securely with included parts and the original packaging where reasonably available. We inspect the return and send an approved refund back to the original payment method, with posting normally completed by the financial institution in 5-10 business days.

To avoid uncertainty, contact us promptly to cancel before fulfillment ships. A dispatched order is instead handled through the return terms stated here.

Authorized return address: 1653 Short St, Bossier City, Louisiana, 71111, United States

Refund and exchange support: support@touchlandriver.shop or 512-994-0091, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandriver.shop
Phone: 512-994-0091
Physical address: 1653 Short St, Bossier City, Louisiana, 71111, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)